Ensuring responsible AI usage in the contact center has become a critical concern for brands trying to take advantage of the latest advancements in this game-changing technology. In this session, we will dive into the ethical challenges associated with de
Ensuring responsible AI usage in the contact center has become a critical concern for brands trying to take advantage of the latest advancements in this game-changing technology. In this session, we will dive into the ethical challenges associated with deploying large language models (LLMs) and generative AI in the contact center.
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