An opportunity is available for a Revenue Operations & CRM Systems Specialist (SaaS) to support AI development and evaluation projects. There are currently 30 openings available.
Job Responsibilities
- Analyze CRM, billing, and ticketing data to identify areas where operational logic and policies are out of alignment.
- Surface and document instances of policy conflicts, outdated automations, duplicate entities, permissions mismatches, and ambiguous or undocumented processes.
- Draft precise operational prompts and recommendations that outline the correct handling of complex or ambiguous scenarios within the SaaS revenue stack.
- Evaluate and articulate the desired state of underlying data, correcting discrepancies and ensuring logical consistency across systems.
- Record your reasoning, including rationale for changes made and areas intentionally left untouched, to support transparent operational decision-making.
- Apply critical judgment and operational expertise when faced with conflicting rules or cascading changes that impact multiple systems.
- Deliver thorough written documentation that can serve as reference for both technical and non-technical stakeholders.
Compensation: $45 - $90/hr.
Location / Region: Remote.
Relevant skills include:
- Operations
- Crm ownership
- Revenue tools beyond the crm
- Operational judgment and policy conflicts
- Data accuracy and reporting
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