Opportunities are available for Computer User Support Specialists to support AI development and evaluation projects. There are currently 50 openings available.
Job Responsibilities
- Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
- Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
- Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
- Contribute detailed process insights that enhance future support workflows and training data quality.
- Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
- Identify patterns in support issues, offering recommendations or process improvements to the project team.
Compensation: $30 - $55/hr.
Location / Region: Remote.
Relevant skills include:
- Hardware/software troubleshooting
- Networking knowledge tcp/ip
- Vpn
- Dns
- Ticket management
- Os support
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