SupportGPT is designed to help support teams cut costs while providing excellent customer service.
It uses Large Language Models (LLMs) fine-tuned on the team's data to increase efficiency and ROI. The tool has an average accuracy rate of 91%, reduces First Response Time by 40%, and has a deflection rate of 53%.
SupportGPT can streamline the entire support ticket lifecycle through its four components: Solve, Triage, Assist, and Discover.
The benefits of using SupportGPT include a lower cost per ticket, faster response time, higher agent productivity, and happier customers. The tool can be used across different industries, including E-commerce, SaaS, and FinTech.
